Can I ask you something?
"Can I ask you something?"
Go ahead.
"Are you busy?"
Go ahead, ask me your question.
"Maybe this should be a ticket."
Go ahead and ask me and I will let you know.
"Ok, quick question."
Go ahead.
"I just wanted to know something about my computer."
Go ahead.
"My mouse is broken, do you have any ideas."
from http://www.reddit.com/r/sysadmin/comments/2d5m4v/10_commandments_for_getting_along_with_your_it_guy/cjmc3jy